Privacy Policy
Last updated: 1 June 2026
This Privacy Policy describes how Dream Vending ("we", "us", or "our") collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. By accessing our website at dreamvending.sg or engaging with our services, you agree to the practices described in this policy.
SECTION 1
Who we are
Dream Vending is a company incorporated in Singapore. We provide vending machine sales, rental, repair and servicing, drinks supply, full management services, coaching programmes, and franchise opportunities.
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Our registered business address is 1 Sunview Road, #01-21, Singapore 627615. For privacy-related enquiries, please contact us at hello@dreamvending.sg.
SECTION 2
Data we collect
We collect personal data only to the extent necessary to provide our services and communicate with you effectively. The categories of personal data we may collect include:
• Identity Data, used to identify who we are communicating with
• Contact Data, used to respond to enquiries and service delivery
• Transaction Data, used to process orders and maintaining financial records
• Communication Data, used to respond to requests and maintaining records
• Technical Data, used for website analytics and security
• Usage Data, used to improve our website and services
• Marketing Data, used to send relevant updates (with your consent)
We do not collect sensitive personal data such as NRIC numbers, financial account credentials, or health information unless specifically required for a service and with your explicit consent.
SECTION 3
How we collect your data
We collect personal data through the following means:
• Contact and enquiry forms, on our website, where you voluntarily provide your name, contact number, and message
• WhatsApp communications, when you initiate contact with us via the WhatsApp link on our website
• Email correspondence, when you write to us directly
• Newsletter subscriptions, when you submit your email address via our blog or website
• Service agreements and contracts, when you engage us for coaching, management, franchise, or other services
• Transactional records, when you purchase products or services from us
• Cookies and website tracking technologies, when you browse dreamvending.sg (see Section 7)
• Third-party referrals, where another party has provided your contact details with your consent
SECTION 4
How we use your data
We use personal data collected for the following purposes, in accordance with the PDPA's purpose limitation obligation:
• Responding to your enquiries, questions, and service requests
• Providing, managing, and delivering our services to you
• Processing transactions and maintaining accurate financial and business records
• Sending you information about services you have enquired about or purchased
• Sending marketing communications and updates — only where you have consented or where permitted under the PDPA's legitimate interests provision
• Improving our website, services, and communications based on how they are used
• Complying with our legal and regulatory obligations
• Preventing and detecting fraud, misuse, or security issues
We will not use your personal data for any purpose that is incompatible with the purpose for which it was originally collected without obtaining your consent.
SECTION 5
Disclosure to third parties
We do not sell, rent, or trade your personal data to any third party. We may share your data in the following limited circumstances:
• Service providers and vendors, who assist us in operating our business (e.g. website hosting, email platforms, payment processors) — these parties are contractually bound to handle your data securely and only for the specified purpose
• Professional advisors, such as lawyers, accountants, or auditors, where necessary for legitimate business purposes
• Regulatory and government authorities, where required by law, court order, or official government request
• Business successors, in the event of a merger, acquisition, or transfer of assets, where the receiving party agrees to be bound by this Privacy Policy
We require all third parties that receive your personal data to implement appropriate technical and organisational security measures and to handle it in accordance with the PDPA.
SECTION 6
Data retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
• Enquiry and contact form data: 2 years
• Client and service records: 7 years
• Transaction and payment records: 7 years
• Marketing subscription data: Until unsubscribed
• Website analytics data: 26 months
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When personal data is no longer needed, we will securely delete or anonymise it in a manner that prevents reconstruction or identification.
SECTION 7
Cookies & tracking technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our site. Cookies are small text files stored on your device by your browser.
We use the following types of cookies:
• Essential cookies — necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website (e.g. Google Analytics). Data is collected in aggregate and anonymised where possible.
• Preference cookies — remember your settings and choices on return visits.
• Marketing cookies — used to track the effectiveness of our marketing and serve relevant content. Only activated with your consent.
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You can control and delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of parts of our website. For more information on managing cookies, visit www.allaboutcookies.org.
SECTION 8
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:
• SSL/TLS encryption for all data transmitted to and from our website
• Access controls limiting who within our organisation can access personal data
• Secure storage of records and regular review of our data handling practices
• Use of reputable, PDPA-compliant third-party platforms for email, hosting, and communication
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While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. If you have reason to believe your data has been compromised, please contact us immediately at hello@dreamvending.sg.
SECTION 9
Disclosure to third parties
Under the PDPA, you have the following rights in relation to your personal data held by us:
• Right of Access: You may request a copy of the personal data we hold about you and information on how it is being used.
• Right of Correction: You may request that we correct any personal data about you that is inaccurate, incomplete, or misleading.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This does not affect processing already carried out.
• Right to Data Portability: Where applicable under the PDPA, you may request that your personal data be transmitted to you in a commonly used, machine-readable format.
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To exercise any of these rights, please send a written request to hello@dreamvending.sg. We will respond within 30 days. We may ask you to verify your identity before processing your request. In certain circumstances, we may be unable to fulfil a request where we are required to retain data by law or where deletion would affect our ability to provide a contracted service.
If you believe your PDPA rights have been infringed, you may also lodge a complaint with the
Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
SECTION 10
Third-party links
Our website may contain links to third-party websites, social media platforms (including Facebook, Instagram, TikTok, LinkedIn, and WhatsApp), and external resources. These third-party sites have their own privacy policies, which we do not control and are not responsible for.
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We recommend that you review the privacy policy of any third-party website you visit. A link from our website does not constitute our endorsement of that site's privacy practices.
SECTION 11
Children's Privacy
Our services and website are not directed at children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to delete that information promptly.
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If you believe we have inadvertently collected information from a child, please contact us at hello@dreamvending.sg.
SECTION 12
Change to this policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page.
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We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. Where required by law, we will notify you of significant changes by email or by a prominent notice on our website.
SECTION 13
Contact us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us using the details below. We aim to respond to all privacy enquiries within 30 days.
Data Protection Contact
+65 8978 7168​
1 Sunview Road, #01-21, Singapore 627615